FAQ
BearingCloud is the leading online marketplace tailored for the bearing and power transmission industry, by facilitating the exchange of inventory information, simplifying inquiry and quotation processes. Beyond the global reach; BearingCloud provides localized solutions in various regions, catering to the unique needs of the regional markets. With a network spanning five global regions, supporting 10 languages, and comprising over 2500 member companies, BearingCloud is the central marketplace in the global bearing and power transmission industry.
BearingCloud has been on the market since 2018 and currently has more than 2500 companies from 135 countries. Those companies are uploading 3.5 million of stock items and creating more than 10,000 inquiries per year.
BearingCloud offers different membership types including Basic, National and Global options which then defines your privileges on the platform. You can start searching for products directly on the home page, however to see the supplier information you would be required to register.
- Please go to pricing page and start your membership. Alternatively, you can contact [email protected] address to get detailed instructions on how to become a member.
As a basic member, you can search for products, run an advanced search to include variances on your search, see the search results and the company name & location offering the item. You can also send inquiry to those companies and get responses.
National membership is a special type of local membership which is currently offered in India and China. As a national member residing & trading in one of these countries, you'll be able to enjoy full features of the BearingCloud platform; however your visibility and interaction with other companies will be limited within the country that your membership is valid for.
A global member is the top form of BearingCloud membership where the users can fully benefit from the platform for all features on all regions
- Please login to pricing page which will display your available upgrade options. Alternatively, you can contact [email protected] address to get detailed instructions on how to upgrade your membership.
Simply enter the product code that you are looking for into the search bar on the home page and click on "Search" button.
While searching for a part, you can include/exclude certain keywords to/from your search, or search by quantity, brand, country and region. There is also a separate tab called "Multi-Search" and it enables you to search for the combination of two parts.
Clicking on the "Advance Search" checkbox while searching for a product is extending your search to include product variances as well.
While searching for a product, you can set the keywords that you would like to be included or excluded in the search results. Alternatively, you can also filter the search results by setting a min quantity amount or by selecting country or region. You can also specify a brand name if needed.
- You will see all locations in the search results, however how much detail you can see for the supplying companies may change depending on your membership. Different privileges apply to different membership types. Please see our pricing page pricing for further details on this.
- Login to the application, go to Stock Upload section where you'll see supporting instructions both in written and visually, You can use the sample templates on the page to start. Please note that both CSV and EXCEL formats are supported.
Our search algorithm lists the stock items based on their upload datetime. This means any recently uploaded item will appear on top of the search result listing. In order to get higher ranking in search results, please make sure that you upload your stock as frequently as possible.
- You can automatically upload your stock information via FTP. If interested, please send an email to [email protected] confirming your FTP upload request. We'll be in touch with your secure FTP credentials.
For any stock upload error encountered in the system, our technical support team is receiving a real-time notification. Our support team will check the issue for you, fix it, re-upload the stock on behalf of you and confirm you the successful upload of the stock along with the root cause of the initial problem so you can avoid it in the future if it's a user related issue.
Sending inquiries is very easy & straightforward on BearingCloud and it's available to all registered users whether they are paid members or not. Simply follow the below steps:
- Run your search for a specific part. You may also include variations to your search if needed.
- All companies having the required part in stock will be listed in the search results with a checkbox on each part.
- Tick the checkbox for the ones that you would like to send an inquiry to and click on "Send Selected Inquiries" button.
- The system will display a "New Inquiry Form", please enter your preferences on this form including Delivery Time, Quantity and Notes.
- Click on Send Inquiry button and wait to be contacted by the supplying companies. Their responses will be sent to your email address registered with BearingCloud.
- In order to get inquiries from other companies, you should be uploading your stock information to BearingCloud. Please note that this feature is not available to basic members. Please go to pricing to upgrade your membership. Alternatively, you can contact [email protected] address to get detailed instructions on how to upgrade.
Being a global members gives you total access to all companies operating in all regions. This means seeing real-time stock information across the globe. As a global member, your stock will also be visible to all companies based on your visibility preferences set on your account settings.
Click on "Account" menu on the top right corner and select "Edit Registration" sub-menu item. Then you'll be presented with the add, edit and remove options to manage your users.
Click on "Account" menu on the top right corner and select "Manage Contact Person" sub-menu item. You will be required to re-enter your existing password in order to save the changes made.
Yes, you can enjoy BearingCloud in 10 different languages including English, German, French, Spanish, Italian, Russian, Portuguese, Polish, Chinese and Turkish.